| |
Daily Backups |
60 Hours (10 minutes per day) |
| |
Client & Server Maintenance |
26 Hours (30 minutes per week) |
| |
Server Security |
26 Hours (30 minutes per week) |
| |
Tech Support for users |
26 Hours (30 minutes per week) |
| |
After Hours Support |
100 Hours (assuming a small number of after hours incidents) |
| |
Ongoing development |
120 Hours (allowing for 1 developer for 3 weeks each year) |
| |
Ongoing testing |
40 Hours (allowing for 1 tester for 1 week each year) |
| |
Internet Hosting Support |
10 Hours (if you make it available outside your LAN) |
| |
Disaster Recovery Testing |
10 Hours (if done once per year) |
| |
Change Request Management |
40 Hours (for a fairly stable application) |
| |
Server Replacement |
30 Hours (90 hours every three years) |